Customer service: Dilkara Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Delivery Cost: To make it easy for you and us, we charge a combined delivery fee based on weight.  Minimum fee is $7.50.

Delivery Zone: Dilkara Australia delivers within Australia and we partner with Couriers Please.

Free Local Pick Up: We have FREE local pickup for all items in Canberra, ACT.

Dispatch: Items dispatch usually within 2 business days from ordering. Orders made on weekends and public holidays will be dispatched the next business day. Upon completion of your purchase, our team will organise for your product to be dispatched by our courier as soon as possible.

Notify: If you are not available at the address specified by you when the courier delivers your product, the courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.

The courier may require a signature upon receipt of delivery.

COMING SOON: International deliveries.

Please feel free to contact us if you have any concerns or questions regarding the delivery of your purchased items.

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Dilkara Australia and Dilkara Australia – Original Formula was created to provide a high quality and superior product to the global consumer community and the cultural heritage of Indigenous Australians; with the inclusion of intellectually protected natural bush essence blends unique to the Aboriginal and Torres Strait Islander peoples of Australia.

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